The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John R. DiJulius III

Author:John R. DiJulius III [DiJulius III, John R.]
Language: eng
Format: mobi, epub
ISBN: 9781626341302
Publisher: Greenleaf Book Group Press
Published: 2015-01-05T14:00:00+00:00

Is there anything else I can do for you?

I love this line, and it can be used in every single Customer interaction in every business. On the phone, face to face, checking someone out, via e-mail: “Is there anything else I can do for you today, Janet?” While an employee may have three other Customers waiting for help or forty emails in their inbox, just saying “Is there anything else I can do for you?” makes those Customers feel as if they are your only concern.

“Never and always” list for email

“Never and always” lists are just as critical for people who work jobs where they mostly communicate via email (e.g., corporate offices, internal support positions, and Customer service reps). Email has the ability to turn off the politeness gene in human beings.

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